Licensed Brivis technicians servicing Australian homes for over 50 years. Contour & Promina evaporative coolers, StarPro & Buffalo ducted gas heaters, add-on ICE refrigerated cooling, and ZonePlus zoning. Same-day service. Upfront pricing. Call 1300 019 320.
Contour, Promina & Advance series
StarPro, Buffalo & Classic heaters
Available in most service areas
1300 019 320 — always available
On every installation and repair
Brivis has been keeping Australians comfortable for over 50 years — and is today a proud brand of Rinnai Australia, manufactured at Brivis’s own facility in Braeside, Victoria, employing over 200 people. Brivis is not a brand that appeared recently or distributes imported products under an Australian name: it designs, engineers, and manufactures its products in Australia for Australian conditions. Brivis invented the first 5-Star Ducted Gas Heater in Australia, and went on to create the 6-Star Ducted Gas Heater, the Contour Evaporative Cooler, and a generation of products that have set the benchmark for Australian home comfort.
The reason Brivis holds such a dominant position in the Australian market is straightforward: more Brivis Classic ducted gas heaters are installed in Australian homes than any other single brand — a testament to a product quality and reliability track record that goes back to the original units, some of which are still operating today after nearly 50 years of service. That longevity is matched by Brivis’s warranty programme: a standard 5-year parts and labour warranty on all products, extendable to a full 9-year parts and labour warranty on ducted gas heaters through Brivis’s Service Advantage programme, plus a 10-year warranty on the heat exchanger, gas burner, and structural components.
At WTFix Air, our technicians are trained and experienced across the full Brivis range — Contour and Promina evaporative coolers, StarPro and Buffalo ducted gas heaters, ICE add-on refrigerated cooling, and the Brivis Networker and ZonePlus controller systems. We carry genuine Brivis parts for fast, accurate same-day repairs across all Brivis models.
Manufactured at Brivis’s own facility in Braeside, Victoria. Over 200 Australian employees. A proud brand of Rinnai Australia — not an imported product under an Australian name
Brivis invented Australia’s first 5-Star and 6-Star Ducted Gas Heater — setting the efficiency benchmark for the entire Australian industry and leading gas heating technology for 50 years
Standard 5-year parts and labour warranty. Extendable to 9 years through Service Advantage. 10-year warranty on heat exchanger, burner, and structural components
Complete whole-home climate solution: Brivis evaporative cooling, ducted gas heating, and ICE refrigerated add-on cooling — all controlled from the one Brivis Networker
One controller manages heating, evaporative cooling, and add-on refrigerated cooling. ZonePlus provides up to 4 independent zones each with their own timer and temperature settings
Brivis recommends professional service every 2 years or 1,500 hours of use to maintain peak performance, safe operation, and warranty validity across all heating and cooling systems
Brivis evaporative coolers deliver fresh, cool outdoor air through your home using the natural process of water evaporation — using a fraction of the electricity of refrigerated air conditioning, at a fraction of the running cost.
Flagship Low-Profile Evaporative Cooler
The Brivis Contour is Brivis’s most advanced and lowest-profile evaporative cooler — exclusively designed and manufactured by Brivis with the smallest rooftop footprint in its class. The Contour features thick 130mm evaporative cooling pads for superior water absorption and cooling efficiency, electronic water level sensing with the Aquasave water management system, an automatic ServoSeal motorised damper that seals the ducting after shutdown to eliminate cold draughts and heat loss, an auto tank flush cycle, and UV-protected outer casing available in colours to complement your roof. Available in capacities from L25 (25 litres/minute) to L75. 9-year warranty with Service Advantage.
Advanced Value Evaporative Cooler
The Brivis Promina uses the advanced engineering technologies developed for the Contour to deliver quality, reliability, and efficient evaporative cooling at a more accessible price point. Like the Contour, the Promina features electronic water level sensing, the Aquasave water management system, an auto tank flush at end of use, UV-protected casing, and thick evaporative cooling pads. The Promina is the recommended replacement unit for homes currently running a standard evaporative cooler that want Brivis’s quality and reliability at a practical budget. Available in capacities from P25 to P75. 9-year warranty with Service Advantage.
Direct-Drive Evaporative Cooler
The Brivis Advance is Brivis’s direct-drive evaporative cooler — a robust, practical choice for homes needing reliable, straightforward evaporative cooling without the advanced features of the Contour and Promina. The Advance features electronic water management, auto tank drain at shutdown, and UV-protected outer casing. Like all Brivis evaporative coolers, the Advance operates on significantly less electricity than refrigerated air conditioning — making it the most cost-effective way to cool a typical Australian home on hot, dry summer days. Available in capacities from F25D to F85D. 9-year warranty with Service Advantage.
Brivis gas ducted heaters warm your entire home through a network of floor or ceiling outlets, with rapid warm-up regardless of outdoor temperature and running costs significantly lower than reverse cycle heating in cold Australian winters.
6-Star & 5-Star Highest Efficiency
The Brivis StarPro is Brivis’s highest-efficiency ducted gas heating range — featuring 6-Star, 5-Star, and 4-Star models that use significantly less gas than traditional ducted heaters. The StarPro’s efficiency is achieved through a superior 4-Pass Heat Exchanger that extracts maximum heat from the combustion gases before they exit through the flue, combined with a Modulating Gas Valve that continuously adjusts the gas flow rate to match the exact heating demand — delivering superior temperature control and greater efficiency. ZonePlus™ compatible for up to 4 independent zones. Available in floor and ceiling installation configurations. 9-year warranty with Service Advantage.
5-Star Reliable Performance Heater
The Brivis Buffalo is the model that made the Brivis name synonymous with reliability in Australian homes. The Buffalo’s performance and reliability is backed by the fact that more Brivis heaters are installed in Australian homes than any other brand — and some of the original units are still running today. The Buffalo BX5C is the current 5-Star model, featuring efficient performance, ZonePlus zoning capability, and the comprehensive Brivis warranty programme. With 300mm and 350mm base box options for flexible installation, the Buffalo is available as a direct replacement for existing Brivis Classic heaters. 5-year parts and labour warranty standard; 9-year with Service Advantage.
Add-On Refrigerated Cooling System
Brivis ICE (Integrated Cooling Equipment) is Brivis’s add-on refrigerated cooling system — designed to integrate directly with compatible Brivis gas ducted heaters, sharing the existing ductwork and the Brivis Networker controller to provide year-round whole-home heating and cooling from a single integrated system. The DualComfort ICEbox connects to the existing Brivis gas heater and uses the heater’s existing fan and duct network for refrigerated cooling distribution. This is the most cost-effective way to add whole-home refrigerated cooling to an existing Brivis gas heating system — without replacing ductwork or installing a separate system. Controlled from the same Networker as the heater.
50 years of Australian engineering has produced a set of practical technologies that deliver real performance advantages — from the 4-Pass Heat Exchanger and Modulating Gas Valve to ServoSeal draught protection and ZonePlus independent zone control.
The Brivis StarPro’s 4-Pass Heat Exchanger is the engineering innovation behind its 6-Star efficiency rating. Standard gas heaters use a single-pass heat exchanger — combustion gases pass through the heat exchanger once before exiting through the flue. Brivis’s 4-Pass design routes the combustion gases through four separate passes of the heat exchanger before they exit, extracting the maximum possible heat from each unit of gas. The result is significantly less gas used for the same output — directly reducing running costs on every cold morning your heater operates.
Brivis StarPro heaters are equipped with a Modulating Gas Valve that continuously varies the gas flow rate — rather than simply switching between fully on and fully off as a standard gas valve does. Just as an inverter compressor in an air conditioner delivers only the cooling output needed at any moment, the Modulating Gas Valve delivers only the gas needed to maintain the set temperature, rather than cycling through full-power burn-and-off sequences. The result is stable, consistent room temperature without the temperature swings that standard heaters produce, and further gas savings across the day.
Brivis evaporative coolers work by pulling fresh outdoor air through thick, water-saturated cooling pads. As the hot dry outdoor air passes through the wet pads, water evaporates — absorbing heat energy from the air and reducing its temperature by up to 10-15 degrees before it enters your home. This cooled, fresh air then flows through your duct system and into each room. Because evaporative cooling uses fresh outdoor air rather than recirculating indoor air, it requires windows or doors to be slightly open for the air to escape — creating a constant flow of fresh, cool air through the home. It is most effective in hot, dry climates like Melbourne’s summer, and less effective on humid days.
Brivis’s ServoSeal is a motorised damper in the Contour evaporative cooler that automatically closes approximately one hour after the unit is switched off — sealing the cooler’s ducting from the outside environment. Without a ServoSeal, the cooler’s duct opening acts as a permanently open hole in your ceiling, allowing warm summer air (and cold winter air) to enter freely even when the cooler is not operating. The ServoSeal eliminates this thermal loss completely — improving your home’s energy efficiency across all seasons, not just when the cooler is running.
The Brivis Networker is Brivis’s intelligent wall controller that manages your heating, evaporative cooling, and ICE add-on refrigerated cooling from a single interface. The Networker continuously monitors system performance and displays error codes (as a spanner symbol) when it detects a fault. The Brivis Touch app extends this control to your smartphone. ZonePlus™ allows up to four independent zones, each with its own timer, temperature setting, and on/off schedule — so you can heat or cool the bedrooms overnight without conditioning the living areas, and have the living areas warmed before you wake without disturbing the sleeping zones.
Brivis’s Aquasave system manages the water in the evaporative cooler’s tank to maximise efficiency while minimising water use. It uses electronic water level sensing to maintain the optimal water depth in the tank — running the pump only when needed and monitoring for overflow. On Contour and Promina models, Aquasave also controls the automatic flush cycle: at end of use, the tank is automatically drained and refilled with clean water, flushing mineral deposits and preventing the scale build-up that reduces cooling pad effectiveness over time.
Installation, annual servicing, and same-day repair for every Brivis system — Contour and Promina evaporative coolers, StarPro and Buffalo gas heaters, and ICE add-on refrigerated cooling.
Annual evaporative cooler service covers all critical maintenance required to maintain efficiency, water quality, and Brivis warranty validity. Our Brivis-trained technicians service every component: cooling pad inspection and replacement, water pump function test, float valve calibration, water distribution tray clean, Aquasave system check, ServoSeal operation test (Contour), drain valve inspection, fan and motor check, and full system run test. Written service report provided.
Brivis recommends professional servicing every 2 years or 1,500 hours of use — required to maintain the 9-year warranty and ensure safe, efficient operation. Our comprehensive Brivis gas heater service covers: heat exchanger inspection for cracks, burner clean and flame check, flue inspection for blockage and damage, gas valve operation test, safety switch testing, filter clean, fan and motor inspection, Networker controller diagnostic, and full system run and temperature test. Written service record provided.
We supply and install the complete Brivis range — Contour and Promina evaporative coolers, StarPro and Buffalo gas heaters, ICE DualComfort add-on refrigerated cooling, and ZonePlus zoning. We handle like-for-like replacements of existing Brivis units, and new installations using existing ductwork where compatible. All installations include system commissioning, Networker controller programming, ZonePlus zone configuration, and a full homeowner handover. Brivis warranty registered at installation.
From a cooler blowing warm air to water leaks, pump failures, ServoSeal faults, and Networker controller errors — we diagnose and repair the complete Brivis evaporative range.
From a heater not igniting to error codes, overheat lockouts, gas supply faults, and Networker controller issues — we diagnose and repair the complete Brivis gas heating range.
When the Brivis Networker controller detects a fault in your ducted gas heating system, it displays a spanner symbol and a numeric error code. These codes appear in the format “Heater Fault – H01 Code #XX” on newer Networker models, or as a numeric code on older models. The most common error codes relate to overheat conditions (codes 40–47), ignition failure (codes 50–52), and pressure switch lockout (codes 53, 56). Many codes can be reset by the homeowner — but if a fault persists after reset, a licensed gas technician must inspect the system. Never continue operating a gas heater with an active fault code and never bypass any safety mechanisms.
| Error Code | Fault Description | Action Required |
|---|---|---|
| 40–43 | Overheat condition — heater has detected excess temperature | Check outlets open, filter clean, return air clear — reset; call tech if recurs |
| 46–47 | Overheat lockout — multiple overheat events have occurred | Check airflow restrictions thoroughly — professional inspection required |
| 50–52 | Ignition failure — heater has not ignited after multiple attempts | Check gas supply; reset using on/off cycle method — call tech if fault persists |
| 53 | Pressure switch lockout — flue restriction or gusty wind event | Check flue for blockage; reset — call tech if error 53 continues |
| 56 | Pressure switch lockout — StarPro Max/SP6 flue or condensate blockage | Check condensate drain for blockage — licensed gas technician required |
| Spanner | Service reminder or system fault — check Fn + 1 on controller | Press Fn then Key 1 — if fan hours reached, book general service |
The spanner symbol on your Brivis Networker controller indicates either that a general service is due (based on fan run hours reaching Brivis’s 1,500-hour service threshold) or that the system has detected a fault. Press Fn then Key 1 to check: if the message says “Fan run hours indicate it is time for a service call”, book a general service. If a specific fault code appears, call us for a same-day diagnosis.
If your Brivis heater starts (fan running, no error code) but produces cold or lukewarm air, this typically indicates an ignition fault, a gas supply issue, a faulty ignitor or burner, or a heat exchanger problem. This requires immediate professional attention from a licensed gas technician — do not continue operating the heater if you suspect a gas fault.
If your Brivis evaporative cooler is running but not delivering cool air, the most common causes are dry cooling pads (pump failure), a low water level (float valve fault), or a warm day combined with high humidity. On humid days, evaporative cooling is genuinely less effective — run the fan without the pump on humid days for ventilation rather than cooling. If the pads are dry with normal humidity, the pump needs a service call.
Repeated overheat error codes (40–47) mean the heater is not getting sufficient airflow through the system. The most common causes are a blocked return air filter, closed or restricted floor/ceiling outlets, or duct damage causing restricted flow. Check that all outlets are fully open and the return air grille is clean. If the overheat condition persists after checking these, book a professional service — repeated overheat events can damage the heat exchanger.
If you feel draughts coming through your vents or outlets when your heating or cooling system is switched off, this suggests the ServoSeal damper on your Contour cooler is not closing properly, or that ducts are disconnected or damaged in the roof space. On gas heaters, draughts through floor outlets indicate displaced or disconnected ductwork — this also reduces heating efficiency significantly and should be repaired.
Brivis recommends professional servicing every 2 years or 1,500 hours of use for both heaters and evaporative coolers — the standard required to maintain the Brivis Service Advantage 9-year warranty. Evaporative coolers also require an annual seasonal service (start of summer) to replace or clean cooling pads and check the pump and float valve before the season. Book before the start of summer or winter to ensure system readiness.
Our technicians are trained and experienced across the full Brivis range — Contour, Promina, and Advance evaporative coolers, StarPro and Buffalo gas heaters, ICE DualComfort add-on cooling, ZonePlus zoning, and Brivis Networker controllers. Gas work performed by licensed gas fitters.
Contour, Promina, Advance evaporative coolers, StarPro and Buffalo gas heaters, ICE DualComfort, and ZonePlus — we install, service, and repair the complete Brivis heating and cooling range with genuine Brivis parts throughout.
Same-day service available in most areas. We stock genuine Brivis parts — cooling pads, pumps, float valves, ignitors, gas valves, PCBs, and Networker components — for fast, accurate repairs completed in a single visit.
Clear itemised quotes before work begins. No hidden call-out fees. No surprise invoice charges. The price we quote is the price you pay — without exception, every time.
We provide service history records after every Brivis service visit — the documentation required to maintain your Brivis Service Advantage 9-year warranty. We ensure your warranty protection is fully maintained with every service.
Our emergency line is open around the clock. For a heater that fails during a cold winter night or a cooler breakdown in the middle of a heatwave — call 1300 019 320 any time, day or night.
Everything you need to know about Brivis evaporative cooling, ducted gas heating, installation, servicing, error codes, and warranties in Australia.
Brivis evaporative cooling draws fresh outdoor air through thick, water-saturated cooling pads. As hot dry air passes through the wet pads, water evaporates — absorbing heat energy from the air and lowering its temperature by up to 10–15 degrees before it enters your home through the duct system. Because it works by evaporation, it is most effective in hot, dry conditions (like Melbourne’s dry summer heat) and less effective on humid days when the air already carries high moisture. On humid days, run the fan without the pump for ventilation. Evaporative cooling uses a fraction of the electricity of refrigerated air conditioning — typically around 10–20% of the running cost — making it significantly cheaper to operate day-to-day in suitable climates.
Both the Contour and Promina are Brivis’s premium evaporative cooler ranges with Aquasave water management, thick cooling pads, auto tank flush, and UV-protected casing. The key difference is the Contour’s ServoSeal motorised damper — a feature exclusive to the Contour that automatically seals the cooler’s duct opening approximately one hour after shutdown, preventing warm summer air and cold winter air from entering through the duct when the cooler is not in use. The Contour also has the lowest profile of any Brivis cooler, making it the preferred choice for homes where rooftop aesthetics matter or where neighbours can see the roofline. The Promina is the practical mid-range choice with the same Brivis quality at a slightly lower price.
The Brivis StarPro’s 4-Pass Heat Exchanger is the engineering feature behind its 6-Star efficiency rating. Standard gas heaters use a single-pass heat exchanger — hot combustion gases pass through once and exit through the flue, taking residual heat with them. Brivis’s 4-Pass design routes the combustion gases through four sequential passes of the heat exchanger, extracting significantly more heat before the gases exit. The result is that the StarPro extracts more usable heat from each unit of gas it consumes — directly reducing your gas bill for the same warmth output, every day the heater operates in winter.
Error code 40 (and codes 41, 42, 43) on a Brivis ducted gas heater indicates an overheat condition — the heater has detected that its internal temperature has exceeded the safe operating threshold. The primary cause is insufficient airflow through the system. Check that all floor and ceiling outlets are fully open and not blocked, that the return air filter (if fitted) is clean and not restricting airflow, and that the return air grille is clear. Reset the heater using the on/off cycle method. If codes 40–43 continue to recur, this indicates an ongoing airflow restriction that requires professional diagnosis — persistent overheating can damage the heat exchanger. Call us on 1300 019 320.
Brivis recommends professional servicing every 2 years or 1,500 hours of use for ducted gas heaters — required to maintain the Brivis Service Advantage 9-year warranty. For evaporative coolers, annual servicing at the start of each cooling season is recommended, covering cooling pad inspection or replacement, pump and float valve service, and water system flush. If you use your heater heavily during winter, the 1,500-hour threshold can be reached within 2–3 seasons. We can check your run hour count via the Networker controller during a service visit.
Brivis offers a standard 5-year parts and labour warranty on all Brivis heating and cooling products, plus a separate 10-year warranty on the heat exchanger, gas burner, and structural components. This extends to a 9-year parts and labour warranty through Brivis’s Service Advantage programme — which requires the system to be registered with Brivis and serviced by a Brivis-accredited technician on the recommended schedule (every 2 years or 1,500 hours). We provide written service records after every service visit that document your warranty compliance. We can also check if your existing system is registered for Service Advantage during a service call.
No — Brivis evaporative coolers and gas ducted heaters use separate, dedicated ductwork. Evaporative coolers require larger-diameter ducts because they move much higher volumes of air. The gas heater and the ICE DualComfort add-on refrigerated cooling system (not evaporative) can share the heater’s existing ductwork and fan. If you want both evaporative cooling and gas heating, two separate duct systems are required — one for each system. Many Australian homes have both installed simultaneously, with the cooler ducts typically in the ceiling and the heater ducts in the floor or ceiling depending on the installation.
Yes — we supply, install, service, and repair the complete Brivis range including Contour and Promina evaporative coolers, StarPro and Buffalo gas heaters, ICE DualComfort add-on refrigerated cooling, and ZonePlus zoning. We handle like-for-like Brivis replacements using existing ductwork where compatible. We commission the Brivis Networker controller and ZonePlus zones as part of every installation, and register Brivis warranty on your behalf. We provide free in-home assessments and written quotes with no obligation. Call 1300 019 320 or book online today.
Evaporative cooling service • Gas heater service • Same-day repairs • Installation & replacement • 24-hour emergency line. WTFix Air — your trusted Brivis specialists for over 50 years of Australian comfort.