Here are clear answers to the questions we get most often from homeowners and businesses across Melbourne.
How often should I service my air conditioner?
For most homes, once a year is a good routine. Book the service before the heavy use season, so your unit is ready when you need it. If you run your system daily, or live near the coast, a second service can be worth the cost.
Why is my air conditioner not cooling properly?
The most common causes are a blocked filter, low refrigerant, a dirty outdoor unit, or a tired compressor. A technician can usually identify the problem on the first visit and quote the repair before starting work.
How long does an air conditioner last?
With regular servicing, a quality split or ducted system can last many years. Systems that are rarely serviced tend to fail earlier, often from dirty coils or lost refrigerant. Annual care is the simplest way to extend the life of your unit.
What size air conditioner do I need?
The right size depends on room area, ceiling height, insulation, and window layout. A technician checks these details during a site visit and recommends a unit that matches the space. A correctly sized unit runs more efficiently and lasts longer.
Do you offer a warranty on repairs?
Yes. Every repair is backed by a parts and labour warranty, and new installations are covered by the manufacturer warranty. We register your warranty on your behalf when we install a new system.
Can I service the unit myself?
You can safely clean the indoor filter yourself, and you should do this every few weeks during heavy use. However, refrigerant and electrical work must be carried out by a licensed technician. This is required by law in Australia.
How quickly can you attend a breakdown?
For most Melbourne suburbs we aim to attend the same day you call, especially during peak seasons. For urgent faults outside normal hours, contact us directly and we will confirm the next available window.
Do you work on both cooling and heating?
Yes. Most modern split and ducted systems are reverse cycle, meaning they cool in summer and heat in winter. We install, service, and repair both sides of the system so your home is comfortable all year.
What brands do you support?
We support every major air conditioner brand sold in Australia, including Daikin, Mitsubishi Electric, Fujitsu, Panasonic, LG, Samsung, and many others. Our technicians train regularly to stay current with new models.
Do you handle commercial work?
Yes. We service offices, retail stores, clinics, workshops, and strata buildings. Our team can prepare planned service agreements, reports for building managers, and after hours access as needed.