Wtfixair customer centric Refund Policy
We at Wtfixair thrive to work on the principle of “customer is king”. Our refund policy has been made keeping in mind the same. Read below to understand our refund policy and in case you still have a doubt, you can always get in touch with us enquiry@wtfixair.com.au and we would be more than happy to discuss.
Cases in which a complete refund would be initiated by Wtfixair
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A purchaser is liable for complete refund of his payment in the below two situations –
- In case you change your mind and an appointment is yet to be confirmed, you can get in touch with us & ask for a refund.
- Our technician did not reach at the premises at the time of appointment. In this event, the customer is liable for a refund excluding the case of unsuitable weather conditions that poses a OH&S risk for our technician, a prior notification will be provided to the customer in this case.
- if you still wish to carry on, we will readily offer you are a partial refund for bearing with us.
Cases in which a partial refund would be initiated by Wtfixair –
If our technician visited your premises and concluded that the unit was unserviceable or broke, we will provide you with a quotation for a solution. If you agree with the quotation and want to proceed, we are more than happy. Otherwise, a partial refund will be provided for the same.
You always have our ears –
Basically whatever the situation is, you always have our ears. Though refund policy depends on case-by case-basis but a discussion can always bring out a fair solution. You can always reach us at 1300 019 320 or email us at enquiry@wtfixair.com.au.
